Where Change

gets Real

The human-first business change consultancy turning your good intentions into the kind of action that drives seriously great results.

Start changing

We've delivered

218

%

Profit turnaround

90

%

Critical talent retention

$

1

BN

M&A

20

%

Efficiency savings
Sunday Times

Top

100

Recognised

The power of human-first change

Real positive change doesn’t happen in isolation. It happens through a deeper understanding of people. It happens by changing the systems that affect them. It happens when you work with us. At Pivot Forward, we approach change differently. By grounding our approach in real-world experience, behavioural science and systems thinking, we help you move your business, and your people, forward. The outcome? Stronger performance, better decisions, and results that actually last.

Talk to us

The Pivot Pulse

We know the energy it takes to make real change happen. But what if that energy could actually compound, amplify and power future growth? That’s the Pivot Pulse. It underpins everything we do.

  • Purpose: Sparks the courage to start change.
  • Possibility: Builds the confidence to believe in change.
  • Power: Unlocks the capability to deliver change.
  • Progress: Sustains the commitment to lead ongoing change.

With every turn, momentum builds and over time, your organisation builds the muscle and capability to lead change again and again.

Support built around your ambitions

We work with purpose-driven organisations and ambitious leaders ready to embrace what change can unlock. Every approach is shaped around your goals, creating the clarity and momentum needed for real, lasting growth.




Transformation Accelerators

For complex, high-stakes change.

End-to-end transformation support, tailored to your business reality. From diagnosis through to full delivery, we align leaders, shift culture and embed the system changes that make performance stick.

Impact Amplifiers

Focused change where it matters most.

Targeted programmes built around one critical shift. Values. EVP. Leadership alignment. Culture. We concentrate effort where it will create the biggest commercial impact.

Skills Sprints

Practical capability, delivered fast.

Short, high-impact workshops that build real-world skills quickly. Hands-on. Energising. Immediately applicable.

Executive Coaching

Coaching for high-potential leaders.

Performance-focused coaching built around the real pressures leaders face. Strengthening clarity, resilience and decision-making when it matters most.

What you get from working with us

Commercially confident, change-ready leadership teams.
Protection and development of critical talent.
Sustainable performance models.
Future-fit operating models.
Change that delivers measurable return.

What’s right for your business?

What is the right approach for your organisation and the people within it? We’re here to help you find out.
Talk to us

Who we are

We’ve led transformation from the inside, across SMEs, global enterprises, PE-backed scale-ups, founder-led start-ups and complex integrations. We’ve steered turnarounds, built businesses for sale and navigated high-stakes change in all its forms. From culture and digital, to technology and operations.

We’ve operated at C-suite level across marketing, creative, tech and supply chain, being trusted partners to founders and executive teams, and putting people at the heart of growth.
We’re trusted with the messy middle.

Not because change is negative, but because it’s powerful. Change can bring you truly together. It’s the moment businesses can really redefine who they are and what they’re capable of.

That’s where change gets real. That’s where it gets exciting.

Headshot of Suzi
Suzi Lilley
Headshot of Gemma
Gemma Popejoy

When all those around you are losing their heads call Pivot Forward. Gemma and Suzi helped us see the calm through the chaos, leading us to craft a clear vision for meaningful change, and make sure the team made it stick. By engaging and uniting a fractious of teams, Pivot Forward helped us create a plan for change for the people with the people which was owned by the people. Change is led from the top but needs to happens at all levels and Pivot Forward’s approach brought us all together to set us up for success.

Managing director
Global marketing agency

Electing to work with Pivot Forward can never be considered a box-ticking exercise. You will be challenged as much as any of your teams. Your motivation and desire to drive forward at pace will be tested and validated.

But you will be helped through the difficulties. You will be aligned on the plans andKPIs, and confident in the roadmap.

Yes, your commitment to change needs to be real, but you will be rewarded by a sense of dynamic achievement, fuelled by the passion and drive of Suzi & Gemma. 

And your teams will be excited, believing and dedicated to the change, more than you would have dared to hope!

Neil Arnott
Global Client Business Director

Throughout my experience with Gemma and Suzi, they have shined in the tough moments. They bring the leadership presence, approach, and persistence to navigate teams through the most demanding challenges, as well as the ability to drive accountability to sustain results.

John Hartline
SVP Sourcing and Supply Chain  

Contact us

Better performance starts with better change. And better change starts with a conversation. So let’s talk.
*Required

Thank you for your submission!

Oops! Something went wrong while submitting the form.

FAQs

Pivot Forward is a change and transformation consultancy built around one belief. Human-led change powers better performance.

We exist to help organisations become change-ready, where uncertainty strengthens them rather than slows them down. That means equipping leaders and teams with the confidence, clarity and capability to lead transformation in real-world conditions.

Our vision is a world where people-first leadership and sustainable performance go hand in hand.

There is rarely a perfect moment for change. But there are clear signals.

You might be navigating a merger or acquisition, rapid growth, restructure, digital transformation or the arrival of a new leader. You might need a targeted shift such as stronger collaboration, clearer accountability or better leadership alignment. Or you may simply want to strengthen your culture and leadership capability before pressure hits.

We also work with organisations from a position of strength. They want to evolve their skills, behaviours and performance so they stay ready in an ever-changing market.

If change is happening, or about to happen, it’s worth a conversation.

We are change specialists first.

Our work starts with a simple truth. Change is human. Strategies rarely fail on paper. They falter in experience. That is why we focus on behaviour, belief and leadership alignment.

Our approach is grounded in how people actually experience organisational change, not a rigid model. We look at the whole system to understand what drives behaviour. That goes beyond training and communications to identify the organisational design, and the targeted shifts and system nudges that sustain momentum.

And we measure success by what remains after we step back. Capability. Confidence. Performance.

We work with organisations navigating growth, transformation, restructuring, mergers and acquisitions, digital change and cultural evolution.

We work with founders, CEO's, CPO's and leadership teams

Our purpose is to spark human-led change that strengthens performance, not just in the moment but long term.

We start with a conversation.

Some organisations need end-to-end transformation support. Others need to unlock one critical shift or build leadership capability quickly. We help you identify where focused effort will create the greatest impact and design the right approach around that.

No unnecessary programmes. No over-engineering. Just what will move you forward.

Not always.

When complexity is high, insight matters. Our change diagnostics help uncover what is really driving or blocking progress, particularly the human and cultural dynamics that are easy to overlook in organisational change.

We use diagnostics where they add clarity and direction, not as a default step.

It depends on the challenge and the outcome you are aiming for.

  • Skills Sprints are short and focused. 
  • Impact Amplifiers and Leading Forward engagements are designed around specific shifts. 
  • Transformation Accelerators provide longer-term, end-to-end change transformation support.

We are always clear on scope, timelines and outcomes from the start.

Yes, often. 

We regularly partner with internal HR, transformation and change management teams, strengthening capability rather than replacing it. Our goal is to leave your organisation more confident and change-ready than when we arrived.

Change is our lens, not our label.

At its core, our work is about performance. We help organisations navigate uncertainty, make better decisions and build leadership capability that sustains results.

Effective change is not separate from performance. It drives it.

Change is rarely neat. It can feel political. Emotional. High-stakes. That’s why how we show up matters as much as what we do.

Our values guide how we work, how we challenge, and how we partner with you when the pressure is on.

Actual accountability
We own what we do, especially when it’s uncomfortable.

Open minds
We stay curious, listen hard, and make space for growth.

Honest empathy
We tell the truth because that’s how we progress.

Human imperfection
Humans aren’t perfect; we learn, adapt, and try again.

Forward momentum
We don’t wait. We move forward.

That’s what working with us feels like. Grounded. Brave. Practical. And always moving forward.

That is more common than you might think.

Change conversations often start with one person feeling the pressure before it is visible at the top. We can help you frame the conversation in a way that resonates with senior leaders, linking people challenges directly to performance, risk and results.

Often, a short informal conversation is enough to test whether support would add value. No commitment. No pressure.

You do not need all the answers. We are happy to help you shape the right questions.